Cancellation Charges (for individual bookings)
- Any cancellation within 48 -72 hours before the check-in date will not attract any retention.
- Cancellation within 24 hours before the check-in will attract one night retention.
- There will be no refund-credit note can be extended for the paid amount less retention charges (valid for cancellation within 24 hours only) till 31st March 2021.
- There will be full refund in case cancellation takes place 96 hours prior to the arrival date.
- The mentioned credit amount can be adjusted against future booking as per the applicable tariff for the new amended date.
For Groups / for Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)
- 25% if cancelled forty five days in advance.
- 50% if cancelled thirty days in advance.
- 50% if few of the total booked rooms are cancelled.
- 100% if cancelled fifteen days in advance or later.
- Credit/Debit card cancellations will be charged 5% extra.
Confirmation/cancellation policy for weddings and large celebrations
- 25% of the total billing has to be made at the time of the confirmation of the booking.
- 25% of the total billing has to be made 90 days prior to event.
- 25% of the total billing has to be made 60 days prior to event.
- 25% of the total billing has to be made 30 days prior to event.
- If not complied to the above, the booking can be cancelled.
- Full clearance of bill at the check-out.
- In case of any cancellation:
- Total advance paid will be retained if cancelled anytime between 3 months and 1 month prior to the date.
- 100% retention to be charged if cancelled 1 month prior to the date of event.
In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.